Last Updated: November 2024

Welcome to Waveney Cleaning! These Terms and Conditions (“Terms”) govern the use of our website, services, and products. By accessing or using our website (www.waveneycleaning.com), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Services Provided

Waveney Cleaning offers a variety of cleaning services including but not limited to window cleaning, gutter cleaning, driveway cleaning, and other related cleaning services (“Services”). All Services are subject to availability and pricing as described on our website.

2. Booking and Payment

• Booking: By booking a service through our website, you agree to provide accurate, up-to-date information regarding the service location and any special instructions.
• Payment: Payment for Services is due upon completion, unless otherwise agreed in advance. We accept various forms of payment, including credit/debit cards and online payment platforms (e.g., PayPal).
• Refunds and Cancellations: Cancellations must be made at least 24 hours before the scheduled service. If a cancellation is made within 24 hours, a cancellation fee may apply. Refunds are provided at our discretion, based on the situation and service delivered.

3. Customer Responsibilities

• Access to Property: The customer must ensure that the service area is accessible on the scheduled date. If access is restricted, additional charges may apply.
• Safety: The customer must inform us of any potential hazards or specific requirements related to the cleaning process. This includes but is not limited to fragile items, pets, or specific safety concerns.

4. Pricing and Estimates

• Estimates: Prices for our Services are available upon request. Prices may vary based on factors such as location, the scope of work, and the condition of the area to be cleaned.
• Changes in Pricing: We reserve the right to adjust pricing for Services as needed. Customers will be notified of any price changes before the service is performed.

5. Liability

• Limitations: Waveney Cleaning is not responsible for any damage to property caused by factors outside our control, such as pre-existing damage, faulty structures, or weather conditions. While we take great care in delivering our Services, the customer agrees to hold us harmless from any claims arising from unforeseen circumstances.
• Insurance: Waveney Cleaning carries appropriate insurance to cover accidents or damages that may occur during the course of our Services.

6. Intellectual Property

All content on this website, including but not limited to logos, images, text, and trademarks, are owned by Waveney Cleaning or its licensors. You may not use any content from our website without prior written consent.

7. Privacy and Data Protection

We value your privacy and are committed to protecting your personal data. Our Privacy Policy, which outlines how we collect, use, and protect your information, is available on our website. By using our services, you consent to our collection and use of personal data as described in the Privacy Policy.

8. Website Usage

• Content Accuracy: While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, or reliability of any content on our website.
• User Conduct: You agree not to use our website for any unlawful or prohibited activities. This includes, but is not limited to, spreading malware, interfering with the website’s operation, or using the website to conduct illegal activities.
• Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these third-party sites.

9. Changes to Terms and Conditions

Waveney Cleaning reserves the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in the UK.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions or our services, please contact us.