Terms & conditions

Last reviewed: 24 August 2026.

About these terms

These are Waveney Cleaning's general website, quote and service terms. Any specific scope, price, payment term or other condition agreed with you in writing for a particular job will form part of that agreement and will take priority if it conflicts with these general terms. Nothing in these terms affects rights that cannot lawfully be excluded or limited.

Website enquiries and quote requests

Submitting a website form asks Waveney Cleaning to contact you or prepare a quote. It does not by itself create a confirmed booking or require either party to proceed with the work.

Any instant or suggested price shown by the website is based on the information supplied and remains subject to confirmation. We may ask for additional information, photographs or a site visit before confirming a price.

Quotes

Quotes are based on the information reasonably available when they are prepared. If the size, access, condition, number of items, contamination, requested scope or other material circumstances differ from what was described, we may pause and discuss a revised price or method before continuing.

Unless a quote states otherwise, it covers only the work described in that quote and does not include repair, restoration or treatment of underlying defects.

Bookings

A booking is confirmed when the work, price and proposed arrangement have been accepted by both you and Waveney Cleaning. Where a quote, message or invoice includes specific booking terms, those terms also apply.

Access and customer responsibilities

You are responsible for providing reasonable and lawful access to the areas that have been booked for cleaning and for telling us about known hazards, fragile surfaces, access restrictions or other circumstances that may affect the work. Gates, entrances and relevant working areas should be accessible at the agreed time unless another arrangement has been made.

Safety, weather and unsuitable conditions

We may postpone, change the planned method, refuse or stop work where weather, access, surface condition, nearby hazards, equipment limitations or other circumstances make the work unsafe or unsuitable. Where reasonably possible, we will explain the issue and discuss the next step with you.

Cleaning results and pre-existing condition

Cleaning is intended to remove suitable surface contamination. It does not repair damaged, oxidised, etched, stained, failed, loose, leaking, deteriorated or otherwise defective materials. Some permanent staining or historic damage may remain after cleaning.

Waveney Cleaning is not responsible for pre-existing defects or damage that was not caused by our work. Nothing in these terms excludes liability where it would be unlawful to do so.

Regular cleaning rounds

Regular cleaning frequencies are target intervals rather than guaranteed appointments on an exact date or time. Weather, daylight, route planning, access, holidays and operational circumstances may cause a visit to move. We will aim to communicate material changes reasonably.

Cancellations and rescheduling

If you need to cancel or rearrange a visit, please give as much notice as reasonably possible. We will not apply a cancellation charge unless a specific charge or deposit condition was made clear and agreed before the booking.

Payment

The amount due, payment method and any payment deadline will be stated in the relevant quote, booking communication or invoice. Please contact us promptly if you believe an invoice or charge is incorrect.

Photographs and information supplied for quotes

Photographs and property details submitted through the quote system are used to assess the requested work and administer the quote or resulting job. How personal information is handled is explained in our privacy policy.

Website availability and content

We aim to keep the website accurate and available, but we cannot guarantee that every page or online function will always be uninterrupted or error-free. Website descriptions and photographs are general information and do not replace the scope agreed for a particular job.

Complaints

If something is wrong with the service, please contact us as soon as reasonably possible so we have an opportunity to understand the issue and, where appropriate, put it right.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you keep any mandatory rights you have to bring a claim in another court where applicable.

Contact

Email contact@waveneycleaning.co.uk or call 07359 929412.